Internship WBSSU – Travel Information Book

So you’re coming to Whistler! Please read through this document carefully and ensure that you make the appropriate preparations for your upcoming Internship.

YES CONTACT INFORMATION

PJ O’Heany – Owner
Belinda Grant – Sales & Marketing Manager

Phone:  + 1 604 905 2560.
Address: PO Box 1390, Whistler, B.C. V0N 1B0, Canada

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Please read through this document carefully and ensure that you make the appropriate preparations for your upcoming internship on the WBSSU course in Whistler.

We would also suggest also taking the time to read through the employment section of the Whistler Blackcomb website to familiarize yourself with frequently asked questions etc. Visit the WB website here.

You MUST have medical insurance including coverage for winter sports. Please ensure your insurance coverage includes all winter sports ie: skiing, snowboarding, and some extra activities such as snowmobiling, dogsled etc. We also advise you to take out insurance for loss or damage to your personal possessions. YES Tours is not responsible for any lost, stolen, or damaged personal belongings.

Make sure that your insurance covers the entirety of your stay in Canada, not just the 4 week course, i.e. until the end of April or longer if you are planning to stay through the summer. While you’re on snow teaching for WB you will be covered under the BC employee insurance, HOWEVER for every second that you’re not working, free skiing etc you MUST have travel health insurance – best investment you will make. Also the employee insurance will only cover medical care and some lost earnings but not flying you home etc. if necessary.

We suggest World Nomads Travel Insurance for all nationalities. They will cover your ski/snowboard adventure and you can buy, extend, and claim online, even if you are already on the road travelling: WorldNomads for travel Insurance.

If you are from Australia or New Zealand, Travel Insurance Direct also offers low cost travel insurance for domestic and international ski and snowboard holidays.

If you are from the United Kingdom or Europe – ERV Insurance offer great insurance options specifically for ski and snowboard vacations – covering both off piste and backcountry terrain. They also offer cancellation coverage. Use the promotional code YES15 to receive your 15% discount being a YES client. For more information visit their website here.

**Please note that the above insurance companies are suggestions only, and you should always do your own research and select the coverage that best suits you.

If you are aware of any physical or mental health issue that may affect you and/or others during the course, please speak in confidence to a member of YES staff in Canada.

If you are prevented from completing your course due to injury or other medical reasons, YES Tours will not refund any portion of your program booking. It is up to you as an individual to make a claim on your personal travel insurance for any losses.

Please make your own flight arrangements. All flight arrangements are separate to your YES Tours WBSSU program.

Please note that until we confirm the program start date we suggest waiting on booking your flights.

Upon arrival, you will be asked for an address on your landing card to be presented to Canadian Immigration. You can use the WB staff housing address: 4802 Glacier Lane, Whistler, BC, V8E 0C2.

You will need to be in Whistler, set up and ready to start on snow by Monday 20th November. We recommend arriving into Whistler no later than Friday, 16th November. There will be an iniitial meeting of the group on the 17th, timing TBC. If you choose to arrive early and get all your ducks in a row that is completely up to you, and probably a great idea. Any additional nights will be at your own expense. Don’t forget that you will need to organise your SIN in Vancouver before you start – more info on this below.

HOUSE (staff housing) front desk is open 10am – 6pm, 7 days a week and closed on public holidays (including November 11). They’re unable to check residents in outside of these office hours, so please plan ahead.

Remember you need to arrange your social insurance number (SIN) in Vancouver at the Service Canada office. See section on social insurance number below.

Each person will need to have his/her own equipment consisting of appropriate skis and poles or snowboard, and boots. If you do not already have your own equipment, we recommend you wait until you arrive in Whistler. Our professional instructors will be able to give you valuable information and advice on the best equipment to fit you and your ability. We work with many of the best boot fitters in town to ensure that you are fitted with the correct flex, size, and style boots and that they are adjusted for both your comfort and to help your on-snow performance. Once you are here you will be able to demo some equipment and offset the cost against your purchase to be sure you get what works for you.

If you choose to bring equipment with you, please check with your airline as there may be an excess baggage charge.

The mailing system in Whistler is a little different to many other countries. Please check with Staff housing admin to find out the correct mailing procedure and let your family know. Do not send any packages to the YES office as we are unable to collect any mail at this address – it will be returned to sender due to unknown address.

All buildings are fully equipped for self-catering. The building has a laundry facility and you will need to arrange for a laundry card at check in. You will need to purchase your own detergent.

You do not need to bring any linen, bath towels, or other bedding items – these will be provided to you when you arrive. A damage deposit of $215 will be required. Your first 30 days’ rent are also due on arrival. Please note that the deposit and rent can ONLY be paid by credit card.

You and your house mates are responsible for the cleanliness of your accommodations. We expect everyone to be respectful to others and clean up after using the kitchen, bathroom etc. We ask that each participant put away their personal belongings (i.e. laptops, ipods, cell phones, wallets, travel docs etc) before you leave your house. While Whistler is a very safe place, we suggest that you lock the door behind you and do not provide the door code/key to anyone unless they are living in your house.

We suggest budgeting CAD $30-50 a day for food, based on eating in some nights and eating out others. We strongly suggest all clients have a credit card while travelling– it comes in handy in emergency situations. Speak to your financial institution about credit card options that work for you and your family.

While you are on-snow during the course, your group will eat lunch at one of the mountain restaurants. You should allow $15-$20 for lunch depending on your appetite. You can always bring your own lunch too. Breakfast and dinner can be prepared in house. As a WB employee you will receive some great discounts for food and retail and joining club shred (WB employees’ club) will increase your discounts around town.

The following items are recommended to ensure you are best prepared for your Yes Program:

Essential items needed: thermal ski socks, good quality waterproof gloves, warm hat, anti-fog goggles, neck warmer/scarf, thermal underwear (top & bottom), fleece or second layer sweater, third layer / vest if needed (for those with only a shell jacket), waterproof pants and jacket (please see below for more information), and winter boots (for around town). A well fitted helmet is highly recommended for your safety on the slopes. It is mandatory for boarders doing CASI Park Level 1 and for all instructors teaching kids. There is a wide selection of helmets available in Whistler if you don’t already have one.

Your on-snow gear needs to be good quality as winter temperatures in Whistler can fluctuate from 5°C to -20°C throughout the season and can at times be very wet. We suggest a Gortex fabric that is at least 15,000mm waterproof and breathable. Layering your clothing is the best solution to staying warm. It will allow you to adjust to the varying temperature changes in the weather through the season.

All the items suggested above can be purchased at many shops in Whistler. If you feel you need some suggestions, it may be worth waiting until you arrive and we can happily point you in the right direction. Discounts at many of the shops will be available to you as a YES client!

Extra items we recommend: gym clothes, bathing suit, warm casual clothes for après and lounging around the house, warm slippers for in your accommodation as it is customary to leave all street shoes at the front door, towel for swimming/gym.

You can book your transfers directly online – visit http://www.ridebooker.com. You can save 5% with the promo code YESTOURSSNOW when you book. Once you have booked your transfer, be sure to email your arrival time to us.

Ridebooker can arrange a door to door service which means that they have a representative meet you at the airport and you will be dropped directly to the front door of the accommodations.

Alternatively you can book your transfer directly with Greyhound or PCL coaches but both these options only drop at the bus stop in the village or Creekside and you would then need to walk or get a taxi to your accommodations … and that is not something you want to do with all your gear!

There are lots of hotels in Vancouver. If you are looking for a hotel, google search cheap hotels and you will have an endless choice, although not all of them are cheap! If you are looking for a hostel there are also a few but we’ve had a good experience with Samesun Hostel – check them out here.

The Social Insurance Number (SIN) is a nine-digit number that you need to work in Canada or to have access to government programs and benefits. It is confidential and should only be provided to your employer / government agents / your bank. Do not give this number to anyone else.

You should allow at least 3-4 hours to get your SIN number as you cannot make an appointment time – you simply show up, get a number and wait. It can take anywhere from 10mins to a few hours depending on how busy they are. If you don’t arrange your card in Vancouver or Squamish there is a office in Whistler but the hours are limited – view opening dates here. Note that these hours are usually when you are on-snow with the program so don’t rely on being able to get your SIN in Whistler.

Please note: You will need to bring your passport and work permit / visa with you in order for Service Canada to issue you a SIN number.

There are various Service Canada offices in the Vancouver area but as most of you will stay at the hostel the below location is probably the most convenient location:

Sinclair Centre,
Suite 125, 757 Hastings Street West,
Vancouver, British Columbia

Check out the Service Canada website for more information.

You will need to have a Canadian bank account while working for Whistler Blackcomb– this is how you will receive your pay. The bank account can be set up in Whistler – there are lots of choices for financial institutions however we have found the TD CANADA TRUST is great for short terms resident and their bank fees are not expensive.

You should pre-arrange an appointment to set up your bank account with TD Whistler prior to arrival. They are very busy at the start of the season. If you have a friend you can buddy up your appointments. Note that it is not easy to get a credit card here as a new arrival so you are recommended to bring one from home. Banks will issue you with a debit card only.

4370 Lorimer Road #138, Whistler, BC V8E 1A6
Phone: (604) 905-5500
There are a few other bank options also to consider – Blueshore, RBC and CIBC are also in the village and ScotiaBank are in Creekside.

Staff housing (HOUSE) check in – you should make your way to Staff housing administration building immediately to check in. Address: Building 1 – 4802 Glacier Lane, Whistler, BC V8E 0C2.

HOUSE front desk is open 10am – 6pm, 7 days a week and closed on public holidays including November 11. They are unable to check residents in outside of these office hours unfortunately, so please plan ahead. If you know that you are delayed due to flight issues you might want to consider booking a night at the Whistler HI Hostel, but remember, availability is tight during November so be very careful with your planning.

At check-in you will receive your unit key, laundry card, linens etc. WB handle this procedure and all questions relating to staff housing should be directed to them. Remember, if you choose to arrive before the program start, any additional nights’ accommodation charge is at your cost. You will be required to pay these extra nights prior to arrival directly with HOUSE.

Again, THE MOST IMPORTANT factor you have to keep in mind is that BEFORE you head up to Whistler from Vancouver you MUST go to SERVICE CANADA and meet with a Service Canada representative to collect your social insurance number (SIN). YOU HAVE TO HAVE THIS IN ORDER TO START THE PROGRAM!

You will also need to set up a bank account in Whistler – WB do understand that you might not have your account details upon immediate arrival however you need to get these details back to them within a day or so upon arrival.

Whistler Blackcomb will require the following documents upon arrival:

• 1 piece of Photo Identification – passport or driver’s license

• Work Authorization/Work Visa – this will be issued to you when you come through immigration at Vancouver International airport – you should allow up to 2 hours for waiting time to meet with immigration on your arrival. Make sure you have your letter of introduction available, and that your letter includes your eTA number as you will need to present the eTA details before you are allowed to board your flight.

• Criminal Record Check – WB require the original or a copy – your clearance must be dated within the last 18 months.

• Canadian Bank Information for Direct Deposit – You will need to have a Canadian bank account so that WB can pay you once you start working. Whistler has a number of different banking institutions (TD Canada trust, Royal Bank of Canada, Scotiabank etc) YOU MUST make an appointment with the bank before you arrive (see setting up bank account above). Remember there are about 5,000 other international travellers coming into town around the same time so you need to be organized.

• Social Insurance Number (SIN) – This needs to be done in Vancouver before heading to Whistler. (see SIN CARD section above).

There are many shops, bars, and restaurants located in Whistler village. Public pay phones and internet access are readily available. There are two grocery stores in the village itself – the IGA (the largest one) recently closed for renovation and will re-open soon as Fresh St Market. Other services located in the village include ski/board shops, gym, physiotherapists, massage therapists, banks, liquor stores, clothing stores… the list goes on.

Eating out: There are many reasonably priced options for eating out. Check out the local paper for locals’ discounts.

Bars: The legal drinking age in Canada is 19 – if you are planning on checking out the local night life while you are here, you will be require to show 2 pieces of ID, one of which will need to be photo identification. Expect to have your ID checked everywhere, even if you are well over 19. Carry it with you but take care not to lose it!

Getting around town: Whistler has a great bus system that can take you anywhere in the Whistler area. The price per ride is CAD$2.50 – you must have the exact change when you get on the bus. Monthly bus passes are available for purchase at various locations. WB also subsidise a free bus up to staff housing in the evenings. Be sure to pick up a map from any bus which will list routes and timetables. For further information check out http://www.bctransit.com/regions/whi/.

Taxi: The local taxi company is called Resort Cabs and their number is 604-938-1515.

Cash: You can withdraw cash with most credit or debit cards from the many ATM/cash points in Whistler Village and Whistler Creekside. Note that you will pay fees for ATM transactions unless you are at your own bank.

Tipping: In Canada you are expected to tip in bars, restaurants, hairdressers, and taxis. It is also customary to tip instructors on the mountain. The regular amount is 15% of your bill in restaurants or bars. In a taxi you can just add a few dollars to the bill. We recommend a tip of about CAD $20-$30 per person per week for your instructor. When you start work as an instructor yourself you’ll be very glad of the custom!

Mobile/Cell Phones: You can buy a local SIM card in Canada for your mobile/cell phone. Make sure it is unlocked for a new SIM card before leaving home. If you don’t bring your own phone you will be able to buy a pre-paid phone. Roger’s phone store is located in Whistler Village – your YES representative will be able to point you in the right direction. Other providers are available and if you want more choice you can also get a phone in Vancouver before you come to Whistler, or get one online. Just make sure to ask them for a Whistler local number.

Medical: Whistler Hospital is located in Whistler Village

** The number to call in an emergency situation is 911

Whistler Medical Clinic – 4380 Lorimer Rd, Whistler, BC V8E 1A7
Telephone: 604-932-3977

If you require emergency medical attention you will be required to pay CAD$500 – CAD$700 upfront, before a doctor can see you. All expenses must be paid for at time of consultation. You will then need to claim this back through your travel insurance. Some insurance companies require to be contacted before seeing a doctor, so please confirm with your policy as to their requirements. It’s best to be familiar with your insurance policy before you need it in an emergency so check that out now! It also makes sense to leave a copy of your travel insurance documentation with your parents or another emergency contact

If you do not require emergency attention but require a local GP we suggest visiting:

Town Plaza Medical Clinic – 40 – 4314 Main Street, Whistler, BC, V8E 1A8
Telephone: 604 905 7089

The cost for the consultation will need to be paid for in full at time of visit – it will be approx CAD$125 – they will provide you with a receipt so you can claim this back through your travel insurance.

Chiropractic: Whistler Chiropractic located in the village offer soft tissue therapy and chiropractic treatment for better health and performance. Acupuncture also available.

#204 – 4433 Sundial Place, Whistler, BC, V8E 1G7
Telephone: 604 932 1922

Physio: There are a number of physiotherapists in the village – we like Back In Action. They have 2 locations on Main St in the village.

Telephone: 604 962 0555

Gym: The local municipal gym is located in Alpine Meadows (a neighbourhood north of Whistler village) and is called Meadow Park Sports Centre. You can catch the bus there from the village. The sports centre has a large, fully equipped gym, pool, hot tubs, ice skating rink, and squash courts.

LUNA: stands for Late and Unique Nighttime Alternatives. These are activities for young people that don’t involve alcohol. LUNA activities include drop in sports, concerts, films, and other activities. It’s a great way to meet new, interesting people from around the world. Visit www.lunawhistler.com for a list of the week’s activities.

Club Shred: For $2 deduction each paycheque you can join this employee discount program. As a member you will get a variety of discounts in town – gyms, movie tickets, Vancouver Canucks games and many, many more. Like Club Shred on Facebook»

Retail: 25% off at all Whistler Blackcomb retail locations. (Please note that the discount percentage is off the full retail price of the item. No Staff Discount will be given on top of the sale price of an item). List of WB Retail Shops »

Winter Rentals:

25% off rentals before 1pm.
50% off rentals after 1pm (except during peak periods such as Christmas, President’s Week, Spring Break and Easter – it will just be 25% during the holiday periods)
25% off repairs with odd specials at 50% off
20% off at Tuning Centres ~Ski service is $25 and snowboard is $30 (could be more depending on damage).

Food & Beverage:

50% off at all market style restaurants. (For on Mountain restaurants discount applies all day when on shift or when not at work all day except between 12-1:30pm)
20% discount at Merlin’s, Dusty’s and GLC seven days a week (not including liquor).

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