Terms and Conditions

We need to receive your deposit payment and the electronically signed booking form to secure your place on one of our programs. 

Please be aware that your program booking is not confirmed until we have received your deposit payment and sent you our booking confirmation. ***

If your program includes accommodation: the deposit is $1,000 CAD (+3.5% credit card processing fee) per person.

If you are joining us for our weekly instruction only program: the deposit is $899 CAD (+3.5% credit card processing fee).

If you are joining us for a multi-day program over several weeks like our CASI advanced programs or a private group program: the full program balance is needed to confirm your place. If you turn out not to be able to attend all days of the program, we won’t refund any missed days. 

Paying your deposit indicates that you accept our terms and conditions. We may require a larger deposit if you are booking a custom program, lift pass or private accommodation rental.

The deposit cannot be refunded or transferred to another program, with just a few exceptions: 

For all programs, due to new COVID-19 restrictions. See ***COVID-19 UPDATE*** section below for details.

For most program bookings: Your deposit can be refunded if the program or package you requested through our booking form is not available. If this happens we will contact you by email to suggest either other dates in the same season, or a different accommodation. If none of our alternative suggestions are suitable for you, the booking is void and the deposit will be fully refunded. If you would like to know about our current availability before you book, please email us at info@yestours.com to find out whether your preferred options are available.

For the WBSSU program only: If you are not able to secure a working holiday visa, or if you are not selected onto the program following your interview with Whistler Blackcomb, we will refund your deposit payment, or transfer it to another program in the same season.

Unfortunately the credit card processing fees cannot be refunded in any case.

We understand that there is still some uncertainty regarding travel, and although the world has largely re-opened there is always the possibility of further limitations placed by governments around the world. We have updated our policy to give you as much time as possible to feel comfortable that you’re making plans without risking your deposit. Please feel free to get in touch if you have any questions regarding our COVID-19 policy.

If you are prevented from being able to travel or join the program due to NEW public safety measures relating to  COVID-19 (implemented after your booking date), for example border closures, mountain closures or other travel restrictions directly affecting you*:

More than 30 days before your program start date:

Both the booking deposit and balance payment made are fully refundable, unless we have purchased an Epic pass for you – if we have, check the section below for more details.

If you cancel 30 days or less before your program start date:

Your deposit is no longer refundable or transferable.

You may still be entitled to a partial or full refund of your balance payment, depending on your booking package – contact us for more details.

If your booking includes an Epic Pass or Season Pass:

The cost of the Epic Pass or Season Pass will be deducted from your deposit before any remainder is returned to you. YES is not able to get a refund for Epic Pass purchases, but your pass comes with an insurance coverage under which you may be able to claim a refund yourself. See details here: Epic Pass Policies

Note that this does not apply if you choose to cancel due to existing safety measures in place at time of booking, for example a requirement for proof of COVID-19 vaccinations or a mandate to wear masks. In this case, or cancellations for any non-COVID related reason, see below for our regular cancellation policy.

*Proof of border closure or positive COVID-19 test will be required.

Find the most up-to-date guidance on current travel restrictions here:

BC guidance: https://www2.gov.bc.ca/gov/content/covid-19/info/restrictions.

Canada wide restrictions: https://travel.gc.ca/travel-covid.

Your deposit payment is not refundable, no further payment is due.

Some refund MAY be available if we are able to recoup costs, but this is not guaranteed.

No refund is available. You should make a claim on your travel insurance.

N.B. We consider travel insurance compulsory, and we advise that you take out a suitable travel insurance policy as soon as you book our program. We recommend you make sure your Travel Insurance covers you for the cost of the program as well as your flights and transfers.

We understand that there is still some uncertainty regarding travel, and although the world has largely re-opened, there is always the possibility of further limitations being placed by governments around the world. We have updated our policy to give you as much time as possible to feel comfortable that you’re making plans without risking your deposit. Please feel free to get in touch if you have any questions regarding our COVID-19 policy.

If you are prevented from being able to travel or join the program due to NEW public safety measures relating to  COVID-19 (implemented after your booking date), for example border closures, mountain closures or other travel restrictions directly affecting you*:

More than 30 days before your program start date:

Both the booking deposit and balance payment made are fully refundable, unless we have purchased an Epic pass for you – if we have, check the section below for more details.

If you cancel 30 days or less before your program start date:

Your deposit is no longer refundable or transferable.

You may still be entitled to a partial or full refund of your balance payment, depending on your booking package – contact us for more details.

If your booking includes an Epic Pass or Season Pass:

The cost of the Epic Pass or Season Pass will be deducted from your deposit before any remainder is returned to you. YES is not able to get a refund for Epic Pass purchases, but your pass comes with an insurance coverage under which you may be able to claim a refund yourself. See details here: Epic Pass Policies

Note that this does not apply if you choose to cancel due to existing safety measures in place at time of booking, for example a requirement for proof of COVID-19 vaccinations or a mandate to wear masks. In this case, or cancellations for any non-COVID related reason, see below for our regular cancellation policy.

*Proof of border closure or positive COVID-19 test will be required.

Find the most up-to-date guidance on current travel restrictions here:

BC guidance: https://www2.gov.bc.ca/gov/content/covid-19/info/restrictions.

Canada wide restrictions: https://travel.gc.ca/travel-covid.

Your Final Balance payment is due 60 days prior to departure. We will be happy to provide you with information about how to make your payment.

If no balance payment has been received by that date, without consulting you first, we may choose to either:

• charge the balance due (plus associated fees) to the credit card used for the deposit payment

or

• cancel your booking with no refund due

For all Instructor Program bookings, the deposit payment is taken by credit card through the booking form on this website as outlined above.

Please note that a 3.5% surcharge will be applied to all credit card charges.

For Improvement Program bookings, we will send you a credit card invoice by email after your booking form is received. Your booking is not confirmed until you have paid the deposit online.

Please note that a 3.5% surcharge will be applied to all credit card charges.

Your balance payment may be made by credit card or bank transfer, either directly to our bank or through a third party currency exchange company. We will send you further details once your booking is confirmed.

If we have not received your payment 60 days before your program start date, we have the right to charge the full balance payment to the credit card you used to pay your initial deposit. If we are unable to charge this card for the full balance we will cancel your booking with no refund.

If you are joining a private group lesson (for one or more days), or one of our CASI advanced programs, your full payment is due at the time of booking. We may not be able to confirm your program will happen until we have enough bookings to run the program. If we don’t get enough bookings to run the program, we will cancel the program and refund your payment.

For the CASI advanced programs, payment must be made by interac e-transfer to info@yestours.com at the time you submit your booking request. If you would prefer to pay by credit card, please contact us and we will send you a credit card payment link. An additional 3.5% credit card processing fee will be added.

Please note: if you are not able to attend all the days of a multi-day program, we will not refund any part of your booking payment. 

If you want to change any details of your confirmed booking, we can charge a fee of $100 per change (plus any change in program price).

This does not apply to smaller extras such as meal packages which can be added or removed anytime up to 1 week before you arrive.

We may charge a late booking fee of up to $200 if you book less than 30 days before your program starts.

All our prices are in Canadian dollars, and may change until you have paid the full balance.

At YES Tours we cannot take any responsibility for any of the following:

currency adjustments; airport taxes; passport and visa costs; meals; beverages; laundry; excess baggage charges; insurance. Any additional costs caused by weather or failure of transport services beyond our control are also not our responsibility.

We at YES Tours Inc. reserve the right to change your program details including dates, prices or schedules in any way, without letting you know in advance. We also have the right to change your accommodation to a property of a similar or higher standard.

We also reserve the right to decline to accept, to cancel or to withdraw any tour person. Refunds will not be made, under any circumstances, for services, accommodation, instruction, lift passes and functions not used and we will not give you an itemization of costs. YES Tours Inc. accepts no responsibility for any accidents, damage, loss, injury, sickness, death, cancellation, delay, detention, deviations, war, strikes, quarantine or other unforeseen events associated with the willful act or omission of any of our agents or principals.

Final documentation will be issued only when a completed booking form and full payment has been received by YES Tours Inc.

We consider travel insurance compulsory, and we advise that you take out a suitable travel insurance policy as soon as you book our program.

We recommend you select Travel Insurance that covers you for the cost of the program as well as your flights and transfers.

All Epic Pass and Season Pass purchases are non-refundable to YES, so we cannot refund you once we have purchased a pass in your name.

If your program is cancelled due to COVID-19, the cost of the Epic Pass or Season Pass will be deducted from your deposit before any remainder is returned to you.

Although we are not able to get a refund for Epic Pass purchases, your pass comes with an insurance coverage under which you may be able to claim a refund yourself. See details here: Epic Pass Policies

 If you will be staying in our YES accommodation during your program, we need you to give us a $500 cash deposit when you first arrive at the accommodation. This deposit will be returned to you at the end of your stay, if there has not been any damage to the property during your stay.

If you choose to pay this deposit by credit card rather than in cash, a 3.5% processing fee will apply ($17.50). This fee is not refundable when the deposit is returned.

 If you are staying in YES accommodation during your program, we will need you to agree to follow our Code of Ethics. We would be happy to give you a copy of this before you arrive, just let us know. This is to make sure that everyone sharing the accommodation can enjoy their time during the program and be successful on the mountain. If you cause any damage or disruption to your accommodation or impact on other guests, we do have the right to remove you from the accommodation at your own expense.